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Mobile Terms

Mobile Terms & Conditions
1.  DEFINITIONS - In these Terms and Conditions, the following expressions shall have the following meanings:
(A) "Univoice" Univoice Ltd with company registration number 03686484 and registered office: Provincial House, 3 High Street, Ryde, PO33 2PN.
(B) "Agreement" This Agreement, all sides completed, and all other associated schedules in writing.
(C) "Bar" The act of barring the Subscriber from making or receiving calls on the Subscriber Apparatus.
(D) "Charges" Call charge, access charge, connection charge, minimum airti me charge, value added Service charge means the charges as described and at the rates (appropriate to the chosen tariff) as set out in the Schedule of Tariffs to be published by Univoice from time to time.
(E) "Connection" "Connected" The connection of the equipment or SIM card to the selected tariffs and Systems.
(F) "IMEI" The International Mobile Equipment Identity number incorporated into the Subscriber Apparatus.
(G) "Migration" Means the transfer of a mobile number to any alternative service provider on the same network.
(H) "Party/Parties" Means Univoice and the Subscriber either separately or together.
(I) "Payment Date" The date determined by Univoice on which Univoice invoices fall due for payment.
(J) "Portability" Means the transfer of a mobile number or Service to any alternative Service provider and Service operator.
(K) "Service(s)" The provision of airtime, together with those Service identified in this Agreement, by means of the Systems offered by Univoice.
(L) "Service Operators" Means the networks
(M) "SIM Card" A module which contains Subscriber Information and which, when used with GSM/ UMTS equipment, enables access to the GSM/UMTS Service.
(N) "Subscriber" The account holder responsible firstly for meeting the Charges.
(O) "Subscriber Apparatus" Means the approved equipment and SIM Card connected to the System.
(P) "Systems(s)" The public telecommunications systems that Univoice makes available to the Subscriber.
(Q) "Upgrade" Any supply of a new handset or mobile device.
2.1  In connection with this account application Univoice will carry out credit and fraud prevention checks with a licensed credit reference and fraud prevention agency & this agency will retain a copy of the search. Information from the application and payment details of the account will be recorded and may be shared with other organisations to help make credit and insurance decisions about you and members of your company and for debt collection and fraud prevention purposes.
2.2  Univoice will only accept the application overleaf when the Subscriber passes a credit check to Univoice’s satisfaction. This Agreement, together with the terms contained overleaf, constitutes the entire contract between the Subscriber and Univoice, and the terms of this Agreement shall apply to the exclusion of all others whether implied or proposed by the Subscriber orally or in writing unless expressly accepted in writing by Univoice.
2.3  Univoice offers mobile Service to businesses and, upon accepting this application, assumes that all businesses have ten or more employees and subsidies and benefits are issued on the basis of this.
3    TERM
3.1  This Agreement will commence from the date any Service requested on the Agreement overleaf are implemented and take effect and will be for a minimum of two years in any event unless stated any different overleaf.
3.2  Subject to Clause 10 below this shall continue for a period of twenty-four (24) months from each date of individual connection or upgrade or tariff change, unless a different term is selected under the “Initial Minimum Contract Term” provision overleaf. This Agreement shall continue thereafter until terminated by either party giving not less than ninety (90) days prior written notice, such notice not to be served prior to the expiry of the said initial minimum contract term.
3.3  This Agreement is a Master Agreement, and the provisions of Clause 3.1 and 3.2 are applicable to all mobile numbers and/or handsets Connected to Univoice and will also apply to subsequent Connections or Upgrades from the individual Connection or Upgrade date.
3.4  All Tariff changes will be subject to availability and a minimum spend.
4.1  An account will be opened and a credit limit inclusive of VAT will be notified to the Subscriber and this credit limit should not be exceeded. Any increase in the credit limit must be requested in writing and will be subject to approval by Univoice, which may entail further credit checks. Univoice cannot accept responsibility for Subscriber overspends due to any reason including but not limited to billing cycles or delays in the availability of call data. Subscribers who anticipate exceeding their credit limit should contact Univoice to avoid the Service being suspended.
4.2   Credit limits are subject to periodic review at Univoice’s discretion. Univoice may require that a deposit be placed with Univoice in cases where the Subscriber incurs monthly charges in excess of the credit limit and the Subscriber authorises Univoice to debit their credit card, where details provided, at Univoice’s discretion for this excess amount overdue, or any amount over the credit limit set.
5.1  Subject to these Terms and Conditions, Univoice will connect and maintain the connection of the Subscriber Apparatus to the System and, subject to the geographical coverage of the System from ti me to time and other limiting factors not under Univoice's control, Univoice will endeavour to make the Service available to the Subscriber throughout the term of this Agreement.
5.2  Univoice shall be entitled, at its absolute discretion to transfer the Subscriber to another Service Operator, provided this incurs no additional costs to the Subscriber. Wherever practicable, fourteen (14) days written notice shall be given of such changes prior to their being made.
5.3  The Subscriber recognises and acknowledges that the Service depend on the availability of the Systems, which may from ti me to time, by their very nature, be adversely affected by physical features, atmospheric conditions, and other causes of interference may fail or require maintenance without notice.
5.4  The Service are provided with a bar on premium rate and international calls made whilst in the UK and overseas unless the Subscriber has requested Univoice to enable these calls. If enabled, the Subscriber should be aware that they will be charged for calls received whilst abroad (including voicemail) and that calls made and received whilst overseas may be charged in 30 or 60 second increments at rates set by the overseas network(s) together with any additional handling & network charges Premium rate calls can be charged at rates over £1.57 pence per minute. Any such calls/text/data are not included in any bundle of inclusive calls/text/data which may form part of the tariff and billing delays of up to six months may occur for these charges and may be subject to an on advance deposit as requested from time to time.
5.5  Univoice shall bear no liability to the Subscriber whatsoever in connection with any Service provided by an overseas network, third party or Premium Rate provider.
6.1  The Subscriber will pay any agreed initial charges, the monthly access charge any other fixed monthly charges, on or before the Payment Date.
6.2  The Subscriber will pay all call charges (used in excess of any call charges that may be comprised in the mini mum airtime charge but without rebate for any unused element of call charges in such Charge) including charges incurred from other networks, virtual networks, premium rate and overseas cellular and network operators (without discount) and also any handling charges set out in the schedule of tariffs, monthly in arrears, on or before the Payment Date. UK calls are billed per second and rounded up to the nearest penny. The networks may apply a minimum call charge, details of which can be found in the tariff terms and conditions on their websites.
6.3  The Subscriber will pay the cost of any subsequent reconnection made necessary by suspension of the Service carried out by Univoice due to non-payment (subject to Clause 10 below), prior to reconnection.
6.4  The Subscriber will pay all sums to Univoice by Direct Debit or by such other method as Univoice shall allow on or prior to the Payment Date. The acceptance of payment by any method other than Direct Debit by Univoice may incur a monthly administration fee of £3.00 + VAT.
6.5  All payments other than by Direct Debit must be received within fourteen (14) days of Univoice’s invoice date.
6.6  The Subscriber may be required to pay a fee of £20.00 + VAT per incident for cancelled, dishonored or failed Direct Debits or cheques.
6.7  Any sums due to Univoice from the Subscriber which are unpaid for more than fourteen (14) days after the Payment Date shall bear interest at the rate of three per cent (3%) above the base rate of NatWest Bank PLC calculated from the date payment was due to the date of actual payment becoming cleared funds.
6.8  Value Added Tax (VAT) and other taxes from ti me to time in force where appropriate shall be payable on all Charges referred to under this Clause 6.
6.9  The Subscriber will promptly advise Univoice in writing of any change of address or bank details.
6.10  The Subscriber authorises Univoice to charge the Debit/Credit Card, where details provided, with an amount equal to the outstanding balance on the Subscriber’s credit account, where the Subscriber has failed to pay Univoice by the Payment Date.
6.11  The Subscriber authorises Univoice to levy a Service Charge of three percent (3%) where Univoice is debiting the Subscriber’s Credit Card Account with any outstanding balance.
6.12  The Subscriber is solely responsible for the Subscriber Apparatus and/or SIM Card and shall remain liable for all call charges including any incurred during a period of theft, damage or loss until such theft, damage or loss is reported to the Service Operator and Univoice, and will remain liable for the monthly access charge until the Agreement has ended.
6.13  Univoice will only consider billing queries from the Subscriber if made within twenty-eight (28) days of the date of invoice. Raising such queries does not relieve the Subscriber of the obligation to pay all invoices when due without deduction, offset or withhold, but if an amount is subsequently found to be not payable, Univoice agrees to refund the Subscriber for the overpaid charges.
No charge will be made for Emergency calls similar to British Telecom’s 999 service made on the Subscriber Apparatus.
8.1  The Subscriber acknowledges that the System is operated under License and by agreement with the Service Operators and that the provisions of the said Licenses and agreements apply to the use of the Service. The Subscriber hereby undertakes:
8.1.1  Not to use or permit the use of the System for any unlawful, immoral or improper purpose including the use of unlawful GSM SIM gateways or any purpose not recommended by the equipment manufacturer or the Service Operators or   Univoice;
8.1.2  To comply with any reasonable instructions issued by Univoice relating to the System, the equipment or the Service and to use only the Subscriber Apparatus approved by the Service Operators and the British Approvals Board of Telecommunications;
8.1.3  Not to reverse, or permit anyone else to reverse, the charges on any telephone call;
8.1.4  Not to act, or omit to act, in any way which may injure or damage any persons, property or the System or cause the quality of the Service to be impaired.
8.1.5  Not to directly or indirectly be involved, or knowingly, recklessly or negligently permit  any other person to be involved, in any fraud, illegal or immoral activity and shall notify Univoice immediately upon becoming aware of any such activity.
8.2  Should Univoice incur additional claims, damages, losses (including loss of profit, other economic loss or legal fees) due to Subscriber breach of this Agreement the Subscriber could be liable for these.
8.3  The Subscriber will promptly advise the Service Operator and Univoice, by phone and in writing in the event of loss or theft of the Subscriber Apparatus and/or the SIM Card.
8.4  The tariff chosen at the acceptance of this Agreement will remain the mini mum tariff selected for the initial contract term and the terms and conditions of the selected tariff apply.
8.5  The rates/tariffs/equipment subsidies that Univoice makes available to the Subscriber are subject to the length of contract chosen and its terms and are based upon the predicted or anticipated revenue over the contract term including notice period. The Subscriber is therefore expected to honour the contract, revenue and its terms. In the event that the Subscriber fails to do so, Univoice reserves the right to invoice the predicted or anticipated revenue, at full retail price without discount, over the full contract term including notice period and to recover any benefits received and losses incurred, and should the contract not proceed to full term a cancellation charge will be incurred.
8.6  The Subscriber acknowledges that Univoice will accept, and act on behalf of, any instruction received from the Subscriber, and accept and act on behalf of any additional orders, regardless of authority and/or position, unless otherwise pre-advised to Univoice in writing with the Subscribers bespoke ordering procedures.
9.1  Nothing in this Agreement shall limit or restrict or be deemed or construed so as to limit or restrict the liability of Univoice or the Subscriber for death or personal injury to any person caused by its negligence.
9.2  Subject always to the provisions of Clause 9.1 above, the total liability hereunder of Univoice in contract, tor t or otherwise (including negligence) shall, in respect of all claims under this Agreement, not exceed the total amounts paid to Univoice by the Subscriber under this Agreement for the 12 months immediately prior to the period in which the claim or claims are made, or £5,000 whichever is the lower amount.
9.3  Subject to the provisions of clause 9.1 (above), Univoice shall not be liable hereunder, in contract, tort or otherwise (including negligence) for any indirect or consequential losses whatsoever or otherwise howsoever arising including without  limitation, loss of profits, revenues, business, contracts, anticipated savings or any other indirect or consequential losses whatsoever and in this Clause 9.3, "anticipated savings" means any saving that the Subscriber anticipated making as a consequence (whether directly or indirectly) of entering into this Agreement.
9.4  Where the Subscriber deals as a consumer, nothing in this Agreement shall affect the Subscriber’s statutory rights.
10.1  Univoice shall have the right to, without prejudice to any other claims or remedies which it may have against the Subscriber, forthwith terminate or suspend the Service and this Agreement without liability upon the occurrence of any of the following events:
10.1.1  If payment of the Charges is not made on the due Payment Date;
10.1.2  If the Subscriber commits a breach of this Agreement (and where that breach is capable of remedy, does not correct this breach within 7 days of Univoice requesting the Subscriber in writing to correct such breach) or if any   information given to Univoice by the Subscriber is false or misleading;
10.1.3  If the Subscriber makes or offers to make any composition with creditors or commits any act of bankruptcy, or if any petition or receiving order in bankruptcy is made against the Subscriber, or (in the case of a Subscriber being a Limited Company) the Subscriber is unable to pay its debts as they fall due within the meaning of the Companies Act 1985; or
10.1.4  If a petition or resolution to wind up the Subscriber is passed or presented (otherwise than for reconstruction or amalgamation); or
10.1.5  If any administrative receiver or receiver/manager is appointed over any of the Subscriber’s assets, property or under taking, or if any such power of appointment arises.
10.2  Univoice may, from time to time, without notice or liability on its part (notwithstanding the foregoing provisions of this clause and at its absolute discretion), suspend or disconnect the Service in any of the following circumstances:
10.2.1  If the Subscriber fails to comply with any of the terms contained herein; or
10.2.2  If the Subscriber does, or allows to be done, anything which in the Service Operator’s or Univoice’s reasonable opinion may have the effect of jeopardizing the operation of the Service; or
10.2.3  If the Subscriber permits the use of the Service or uses the Service for illegal purposes including the use of illegal GSM SIM Gateways (or the Service Operator or Univoice believes the same), Univoice, without any liability whatsoever, reserves the right at its absolute discretion to immediately suspend the Service.  In such a case the Subscriber will be charged during the month in which such suspension of Service takes place at the Univoice RRP Business Tariff rate, no bundled minutes being applied during that month. For the remainder of the contract term the Subscriber will be liable for the tariff initially agreed at full retail price without discount, subject to Clause 8.5 above; or
10.2.4  If, in Univoice's or the Service Operator’s absolute discretion, the call charges incurred in any given period show unreasonable or excessive usage of Service or unusual calling patterns such as a disproportionate percentage of incoming calls or zero usage per number of 10 minutes or less of outbound voice calls or charges including data of less than £1.00 per month, or cause network congestion; or
10.2.5  If Univoice is unable, for whatever reason, to provide the Service or if Univoice is required to terminate this Agreement by a competent regulatory authority and/or Service Operator; or
10.2.6  If the Subscriber exceeds the credit limits set.
10.3  Termination, suspension, disconnection or barring under this Clause 10 shall be without prejudice to Univoice’s rights accrued up to and beyond the date of termination, suspension, disconnection or barring.
10.4  In the event of termination of the Service and this Agreement by Univoice in accordance with the provisions of Clauses 10.1 and 10.2, the Subscriber shall, within fourteen (14) days of receipt of the notice of termination, pay to Univoice all outstanding Charges including,  where termination is for any of the reasons specified in Clauses 10.1 and 10.2, the amount due as set out in Clause 8.5 above or which would have been payable for the remainder of the term of this Agreement had the Subscriber given notice of termination at the earliest date possible in accordance with Clause 3.
10.5  Upon termination of this Agreement if the Subscriber made a deposit, Univoice will only return any surplus to the Subscriber after deduction of all unpaid charges. Any request for repayment must be made in writing.
10.6  After disconnection, suspension or barring of the equipment from the System and/or consequent upon the termination of this Agreement, the Subscriber shall pay on demand all Charges outstanding at the time of disconnection, suspension or barring including any reasonable disconnection or barring fee that Univoice may wish to charge in its sole discretion.
10.7  Subscriber will pay any costs, including legal fees, reasonably incurred by Univoice on collecting any payments due.
10.8  Should termination take place part way through a month, no credit will be given for the post termination part of the month’s access charge(s).
10.9  The Subscriber will remain liable for all call charges incurred prior to termination regardless of when they are invoiced.
10.10  Termination, porting, or migration of mobile numbers is subject to a charge of £35.00 + VAT per number.
10.11 If the Subscriber is unable to use all of the Services for a continuous period of more than three days due to any technical failure (including power cuts, improvement, modification or maintenance of the Service or the Systems) and if the Service Operator offers this to Univoice, on application the Subscriber may receive a credit for their line rental which w ill represent that part of the line rental for the period of suspension.
Univoice  shall not be liable for any breach of this Agreement,  nor any damage resulting there from whether  direct, indirect,  consequential, financial or otherwise, if and to the extent that such breach arises as a result of any Act of God, acts or omissions by any Government, other Administrative Body or Service Operators, sabotage, riot, explosion, acts of terrorism, controls, restrictions, prohibitions or other Acts of any Local or National Government (including any requirement connected to the Licensing Arrangements) or industrial disputes of any kind or any act beyond the direct control of Univoice.
This Agreement shall not be assignable by the Subscriber without written consent of Univoice, which will not be unreasonably withheld. Univoice may at any time assign this Agreement to any third party it considers suitable.
Univoice shall be entitled, from time to time and at its absolute discretion, to:
13.1  Make such variations to the tariff as it deems appropriate, so long as such changes are not disadvantageous to the Subscriber.
13.2  Make such modifications to the Service and make, or agree to, such changes to the System as it may reasonably consider necessary. Wherever practicable, fourteen (14) days written notice shall be given of such changes prior to their being made;
13.3  Make such alterations to this Agreement and its terms and conditions as the Service Operators may reasonably require Univoice to make or as are necessary as a result of changes to Univoice’  license from the Service Operators or otherwise as a consequence of any regulatory or legal requirement.
14.1  The information the Subscriber provides will be used by Univoice to supply the Services and will not be otherwise disclosed without the Subscriber’s prior written permission, except as set out in Clause 14.5 below, or if required by law.
14.2  Univoice does not share Subscriber information with other organisations for marketing purposes, however Univoice may invite the Subscriber to take part in market research and inform the Subscriber of Univoice goods and services which may be of interest unless the Subscriber informs Univoice that they do not wish to receive this information.
14.3  The Subscriber has the right to ask for a copy of the data held about them by making application in writing to the Customer Services Manager at Univoice’s registered office address. There may be a charge for this service.
14.4  The Subscriber agrees that Univoice may disclose any information in connection with the Subscriber’s accounts to anyone who correctly quotes their password or who has satisfied Univoice that they are the Subscriber or the Subscriber’s authorised contact.
14.5  Univoice may disclose information about the Subscriber’s account to its agents.
Neither Party will disclose to any third party without the prior written consent of the other Party any confidential information which is received from the other Party as a result of this Agreement. Both Parties agree that any confidential information received from the other Party will only be used for the purposes of providing or receiving the Services. For the purposes of this Clause 15, confidential information includes business plans, concepts, methodologies and structures, product specifications, technical information, new product information, methods of product deli very, and any other technical and commercial information, inventions or ideas ( whether patentable or not) of either Party which is not i n the public domain.
16.1  The Subscriber agrees to the disclosure to any radio or telecommunications operating company of its name, address & details of the Service and Subscriber Apparatus provided to it pursuant to this Agreement.
16.2  Any notice hereunder sent by either party to the other party shall be deemed served within forty-eight (48) hours.
16.3  Should Univoice elect to disconnect and/or reconnect the Subscriber Apparatus from or to the System pursuant to Clause 10 above, then Univoice having regard to the circumstances at the ti me of disconnection or reconnection may elect to charge a fee of up to £30.00 + VAT for such disconnection or reconnection.
16.4  Should Univoice elect to bar and/or unbar the equipment from the System pursuant to Clause 10 above, Univoice may, in its absolute discretion, charge an unbarring fee of up to £25.00 + VAT for such barring or unbarring.
16.5  Additional services may be added to this Agreement subject to the Subscriber’s written confirmation and acceptance by Univoice.
16.6  Where Subscriber  Apparatus is  provided  to the Subscriber  by  Univoice,  then notwithstanding  deli very  and  acceptance  of  the Subscriber Apparatus, title in the Subscriber Apparatus shall not pass to the Subscriber until completion of the contract, including notice period. If the contract is terminated early, for whatever reason, the Subscriber Apparatus remains the property of Univoice.
16.7  Following any non-completion of the contract, Univoice reserves the right to request the safe return of such Subscriber Apparatus undamaged and in good repair (except for reasonable wear and tear) from the Subscriber to Univoice at the Subscriber’s expense. Failure to comply with such request shall incur a full replacement charge plus VAT as quoted in Univoice’s published SIM free price list for any mobile device, data-card or modem, of up to £300 + VAT, unless the equipment falls under the pricing stipulated in clause 16.7.1 in which case the charge is higher, plus £35.00 + VAT for any SIM card (as per Clause 16.17 below).
16.7.1  In the case of Blackberry, PDA or SMART phones, the full replacement charge of up to £850 + VAT will be incurred.
16.7.2  Equipment must be returned to Univoice, in line with Clause 16.6 above, within 14 days of any disconnection, Porting or Migration.
16.8  Risk of damage to or loss of the Subscriber Apparatus shall pass to the Subscriber upon receipt of the Apparatus by the Subscriber.
16.9  The Subscriber shall be liable for the repair of equipment connected under this Agreement which becomes faulty or damaged and is outside the manufacturer’s warranty. All Subscriber obligations under this Agreement shall remain in force during any period where equipment is undergoing repair.
16.10   No delay, neglect or forbearance on the part of Univoice in enforcing any provision of this Agreement shall be deemed to be a wai ver or create a precedent or in any way prejudice Univoice’s rights under this Agreement.
16.11  The Subscriber shall not obtain any Intellectual Property Rights in relation to the System, the Service or the Subscriber Apparatus as a r esult of this Agreement or the use of the System, Service or Subscriber Apparatus.
16.12  Where there is a conflict between this Agreement and any other terms and/or conditions mentioned in or printed on any correspondence exchanged between the parties, this Agreement shall prevail unless expressly agreed otherwise and in writing
16.13  If any non-fundamental provision of this Agreement shall be held to be void, illegal, unenforceable or conflict with any Statute, that clause or provision shall be severed from this Agreement; the validity and enforceability of the remaining clause(s) and provision(s) shall not be affected thereby.
16.14  References in this Agreement to persons shall include, but not be limited to, bodies Corporate, Unincorporated Associations and Partnerships. References to the singular shall include the plural and vice versa.
16.15  This Agreement shall be governed by and construed in accordance with English Law.
16.16  Clause headings are for ease of reference only and do not govern or affect the construction or interpretation of this Agreement.
16.17  All SIM Cards supplied to the Subscriber, for use on the service Operators Systems, shall at all times remain the property of the Service Operator, and shall be returned to Univoice upon termination of the Agreement. Failure to return any SIM card shall incur a charge of £30.00 + VAT for each card.
16.18  Portability and Migration requests of mobile numbers made during the minimum contract term does not relieve the Subscriber from contractual obligations to pay any early termination charges due under this Agreement, and in relation to the remainder of the contract term, following termination.
16.19  The Subscriber is responsible for any services and their associated costs that may be accessed via the Service Operator or Univoice and the terms and conditions that relate to those services.

Univoice Limited, Provincial House, 3 High Street, RYDE, PO33 2PN. Registered in England, No. 3686484. Copyright © 2024 Univoice Limited